Customer Testimonials
Subject: A Deeply Unprofessional and Disheartening Experience
This was, without question, the worst car-buying experience I’ve ever had.
After spending four hours with a salesperson, we finally chose a vehicle that fit our budget and included the features we wanted. There was some back-and-forth about additional charges for a maintenance package and security features we didn’t ask for. After being told those couldn’t be removed, we agreed to a discounted rate.
Then we were sent to the finance department, where things went from uncomfortable to downright unacceptable.
The finance rep, Jeremiah, began speaking extremely fast — almost like ... Read More DealerRater - Jul 22, 2025
I had a recall on my MDX, Brandon in Service Department was great, he was helpful and kept me informed during the process, understood my need in a loaner and made it happen.
Recently, I bought a car here at Spreen Acura. My key fob stop working. Took my car to Service and I just wanted to say Garet was amazing. Had amazing amazing customer service I will for sure be coming back. Always had an awesome attitude. I recommend Garet for service's
Paolo was fantastic!!! Got a great deal with Spreen and will definitely shop with them in the future!!!
Phillip is an amazing salesman. I felt comfortable shopping with him . He really knows the ins and outs of the vehicles. Along with a great attitude , he provided an outstanding shopping experience for me and my wife.
The employee that checked us in for our service was not polite or helpful. The other employees we have had have been great. However, this is the 2nd time we have had a negative interaction with this employee and are considering using another dealership for maintenance.
Great buying experience no nonsense ,no pressure I'm super happy with my deal I feel great about this place Highly recommend!!
Dennys was amazing to work with...very happy with our purchase. Would highly recommend him
Javier was amazing through my car buying process. Excellent communication and easy process. Will definitely be reaching out to Javier for any Acura buying needs in the future.
Hey Ryan, Mike, Alex, and Danny!! Thanks for the excellent time we had last night securing our purchase of our 2022 MSX A-SPEC. Unfortunately there were a few cosmetic items that needed to get addressed on this Certified Pre-Owned car. The torn weather stripping on the driver's side, the broken valve stem cap, the missing cargo tabs, the Scuffed paint on the driver's Side B-Pillar, and the holes drilled in the front of the car that look Tacky. That Said you agreed to have them addressed and taken care of. Again, your team has done an exemplary job of ... Read More DealerRater - Sep 2, 2023
I had made an appointment, but it didn't show up. Angel was very helpful and let me know how long the wait would be before they could work me in. So easy to work with.
Javier was great! Made the process real easy and quick . He was able to help me find the right car and get me back on the road. Over all great experience!
Dennys and Ryan made my experience very pleasant and easy. I am very excited about my new car! Thank you!
Had appointment for service. Vehicle was looked at and taken care of in a timely matter. My issues/needs where clearly explained.
Our sales clerk Alex was very patient and professional. Financing was very patient and efficient.
Very honest played no games. Moved very quickly and listened to what I was looking for.
The salesperson and finance department were way to work with. Process went smoothly. No hassles.
I had a price in mind that I was willing to pay. They worked hard to meet my expectations and won me over with a lower price beating my expectations! I arrived when they opened with my trade vehicle (2014 RLX Advanced) and was literally driving out and on the road that same morning. Amazing e3xperience, no games, no upsell of maintenance packages or dealer addons. The vehicle I wanted at the price I needed. Thank You!
Not happy w:the mechanics. Replaced things that didn’t fix the problem so that tells me those things didn’t need to be replaced and I spent $$ I didn’t need too and they were just guessing. How do u make that up to the customer?
GREAT SERVICE AND STAFF QUICK AND EASY TO WORK WITH GREAT WONDERFUL TO TO WORK
Alex was our salesman and he was excellent! Very knowledgeable and friendly.. Very happy with my new car.
Very clean, decent selection of cars, friendly and non-pushy sales staff (very important to me) The buying process was very fast which was another plus. Would purchase here again.
Awesome dealership. Everyone is great. My service advisor got me a day early for service also needed last min oil change. It was all done quicky. Highly recommend Spreen Acura!
Quick, easy process in finding a used car! Staff is very friendly and accommodated to all my needs. They worked with my budget and overall preferences with professionalism.
Everyone on this team was wonderful from start to finish. Everything was explained clearly & kindly. I felt like I was in good hands and I am over the moon with my new car!
I went in for a broken seatbelt (Huge Safety Concern) but I was told this item is not in stock or on back-order. It has been a few weeks, and I have not received any follow-ups or updates at all. I'm not even sure if the part was ordered. Not to pleased with the overall experience.
I had a pleasant experience here. I initially went in for a test drive, and the made an appointment with a salesman for a few days later. I didn’t feel like I was being overly pressured into buying a new car. Of course, there is always some pressure.
They were great and very attentive to request and needs, we were never pressured to buying a vehicle.
Excellent service and support . My sales representative was very helpful and provided exceptional service efficiently
Got above and beyond service from Angel Hidalgo!! I will definitely be back for additional maintenance services. Thank you Angel.
It’s pretty good service. But I wanted to update my Navigation system. They told me to use the flash drive and I tried updating navigation 50 times and still failed. The guy told me that there is a special brand flash drive needed for this task. Later he forgot to give me the name.
AMAZING PAINLESS BUYIN EXPERIENCE!!!! THE BEST IN MY LIFE TIME!!! QUCIK AND EASY AND. NO xx. PHIL AND THE CREDIT REP WERE THE BEST I’VE EVER DEALT WITH IN MY LIFE. EXTREMELY PROFESSIONAL. THANK YOU GUYS. GOD BLESS!!!
Great experience from start to finish. Everything was simple, never pressured. Paolo got the purchase started and the transition was smooth when Mike took over.
Each person from the initial salesperson Phil to the manager Ryan all helped to guide our car purchase in very helpful ways, understanding what we needed. I recommend this dealership for helping to make a car purchase easy and without stress. They followed up to be sure we were happy with our purchase, which we are!
Quick service. Everyone was nice. Only issue was when I was driving the car home it was empty on gas and some old items on the side of the seat ( was told it would be cleaned and filled up). Overall ok
Good communication and service in a reasonable amount of time. Will return for next scheduled service.
From the first contact with Paolo, the communication was easy, honest and natural. Mike finished out the purchase and the handover was seamless. The financial part with Jerimiah was clear and concise. I absolutely love my car and will buy my next one at Spreen Acura Riverside. I cannot state it anymore clear than that.
Battery replacement, engine oil and filter change, tire rotation, car wash and other maintenance was excellent. The service was courteous and professional, and communication was great! A++
Amazing sales - Dennis Solano. Answered all our questions and did not act as if in a hurry or our questions were not warranted. Finance Jerimiah Sanders was very thorough and clear with explaining all the paperwork. I do not see our sales person Dennis Solano on list of sales people - just great and personable.
Paolo was very professional and very helpful with my purchase overall great dealer and environment
Amazing sales and finance people. Couldn’t ask for a better a dealership who are willIng to do whatever it takes to help the customer.
I wanted to give this a five star rating. However, when I checked my tire pressures, they had not been adjusted. I had to take my car back. It made me pause and think what else didn’t they do?
Great experience. All employees are super nice. The transaction was so much quicker and easier than some other dealers. Will be going back for other cars for sure.
Angel was great! He got my car in and out quickly, and as always, all is good. Friendly and professional! Everyone at Spreen Acura service keeps me coming back. Thanks!
Team was very Courtesies and helpful. Chris and Ryan they provided friendly service. I will definitely visit again and recommend to others.
Paolo was amazing. Honestly, the whole team at Spreen Acura was great. Ryan and Jeremiah included. I was so thankful to have a stress free experience. I walked away with nothing but positivity and a beautiful car. Thank you Paolo and Ryan!
Denny was grate sales person he was very patient and helpful with us and we’re glad we made our purchase with Acura .
It was quiet and turn around time was fast. Garet was awesome and I’m definitely coming back!
Awesome service as always and have been very good every time I have been there 👍
Mr.Paolo is very understanding very smart he knows how to treat customers very well ,hopefully he’ll be there next time I need another vehicle
Couldn’t be more pleased with my experience. Salesman was very informative and helpful, I’m grateful he stayed within my budget. I’m pleased with my vehicle.
Fast and painless. No marks ups on their vehicles and a great price. The staff is friendly and not pushy.
The sales person was new to the field, but throughout the negotiations, he was composed and friendly.
Muy buen servicio y los carros estan muy bonitos tienen tambien muy buenas promociones recomendado.
My car needed a car part and was informed that I would be called when part arrives by Tuesday. It’s now Sunday and still have not heard back from service member. Not even to inform me that the part was running late.
Angel was very helpful when the part finally came in. It took 11 weeks for the part to come in which is too long. I finally called the Honda help line and they were able to send the part the next week. L
Alex was excellent in explaining the operation of the vehicle and answered all questions very well
Garet was great at explaining everything and even made sure I was able to get a shuttle while I waited for my car to be serviced. Very pleasant experience! I would recommend using the service department at Riverside Acura.
Quick easy and Convenient! courteous and friendly staff. My service was requested through the acura app!
Dennis and Jeremiah were a breeze to work with. They understood we had limited time due to having to tow our newborn along and they got us in and out with the deal we wanted, as quickly as they were able to.
Responsive and provided an explanation of the work to be done. Only (small) constructive criticism is that HGTV, on full blast, in the waiting area gets irritating when I am trying to work. Perhaps turn it down and/or turn the channel to ESPN? I didn't see anyone in the waiting area to ask about that and I didn't see the remote control.
Quick, courteous check-in and check-out. Comfortable waiting lounge. Best service one could expect.
I have never dealt with a dealership that upfront with me like Spreen. I explained that I had a deal on a vehicle and wanted them to match it, they did just that and didn’t waste any time going back and forth trying to nickel and dime me for every little extra thing!
Had an emergency need of a battery check on a Saturday afternoon. Garet was taking care of others and fit me in. He kept me apprised of putting in new battery and also check of fluids. He waited patiently while I found my codes...reset everything and got a clean car!!! Garet could not have been nicer! All in service dept are absolutely the best. Love Spreen!! Thank you!! love my Acura RL 2008!! Myra
Mike was a great help. He made our car buying experience easy and smooth. Very knowledgeable. He worked hard to get us exactly what we wanted! Thank you!
The dealership is clean and everyone we spoke with was very polite and courteous. I came here do to the location from my home even though an oil change is $129 compared to $99 at the dealership in Weir Canyon.
Great car buying experience. Very smooth and all conversations were upfront with no hidden fees after the fact. Great communication leading up to visiting the dealership
Had a great experience at the dealership and loved working with Alex. I forgot the name of the person who helped me with all of my paperwork but, he was just as helpful and made the experience very nice and he did not keep me there all day!
Garet was extremely helpful. The technicians did great work and advised of other issues. The waiting area is very comfortable with refreshments and hot coffee.
Great dealership would recommend 💯 AJ was a super nice guy helped us so much thank you 🙏🏻
Everyone in the dealership was friendly and professional, willing to help, and organized. Highly recommended to anyone interested in purchasing a vehicle.
everything was excellent, very transparent and quick, Alex was very helpful and accesible, very good service
Service is very good - sales seem to be the typical used car salesman approach, not great. The only negative with Service was NOT their fault, it was a parts availability issue.
Great experience. Great customer service. Very happy with the experience. Will come back and buy again.
buena atención al cliente lo recomiendo 👍 muy amable el que nos atendió aj buena parsona
The 2023 Acura TLX is the seventh vehicle our family purchased from Spreen Honda/Acura. We remain loyal customers because of the following factors: 1. Competitive pricing. 2. Excellent service.
Everyone at Spreen was great. Paolo, Chris, and Jerimiah made the whole car buying process super easy.
I have been searching for a new car for some time-- I had gone into Acura a few times... but this last time sealed the deal. Working with Jacob was very helpful-- he cared about getting us the best deal and answered all my questions. 10/10
I do not feel that the safety of the brakes on my vehicle is adequate. I do not feel safe driving this vehicle
The process of buying a car was fast and easy… plus affordable. Definitely recommend to others.
The salesman that helped us out was very professional we were in and out of there real quick.
Alex Rodriguez was absolutely great good to deal with but sales manager was a complete xxx
Mike was very nice and helpful. I went to Metro first and they didn’t seem to care much about my needs. Spreen was very good.
The service I had at spreen Acura in riverside was phenomenal Dennys helped me out and he was very helpful with details about my car very helpful in what I wanted to pay and what I needed which was a reliable Acura integra 2023
Angel is always welcoming when I come in to service my car. He is professional and helpful with all my car service needs.
I my car in for regular A1/B1 service and the service department was friendly, courteous, quick and thorough.
The process was smooth and easy would highly recommend buying from Spreen Acura. Thank you
Dealership was very patient and understanding of our needs, i did not feel rushed at all. I was recommended by a friend and now i am recommending to my friends and family! Dennis was phenomenal and understanding to our needs, he is an awesome sales person, he needs a raise.
I was able to get a Saturday morning appointment at the last minute. Garet got me checked in and explained the service to be done on my car. They completed the service quickly and returned my car cleaner than it’s been in months. All at a fair price! I’m very pleased with Spreen and Garet.
Great service and fast service. Only thing is I asked just for an oil change as I have lifetime tire balance, rotation, and alignment from my tire shop. They still did tired rotation and charged me for it. Which since they did the service I felt I had to pay but I advised the front desk I only need an oil change i get my other services from my tire shop. And pick up my car and they did it anyways. Well, they said they did but I also had my wheel lock in my trunk in a case not ... Read More DealerRater - May 14, 2023
Everybody was great and very helpful with our needs. This is our second car from here
Great service Alex and Ryan did an awesome job to get me a great deal and the car I wanted. I would highly recommend them to anyone.
They were very efficient ,fast, and got me Exactly what I asked for! My sales guy Chris Flotz was great and so was the finance guy, Daniel. I will definitely go back there for future Acuras!!!! It was easy and seamless from the beginning!!!
Great service. Friendly and informative staff. Answered all my questions. Waiting area is clean and comfortable.
Angel is the Best. He was able to response all my question without any doubt. The technician forgot to do tire rotation...
We would like to thank our salesperson Chris . He is very helpful with a no pressure attitude that made us very comfortable. This was our second car we’ve purchased from you and would certainly do it again!
Excellent customer service; No hassle deals and honest staff. Seamless process and quick and easy paperwork process!!
Amazing dealer loved the service they gave me specially dennys he went above and beyond answered all my questions.
Quick and efficient, great customer service as always good pricing and completed all things I needed
Garet is excellent. He knows exactly what he’s doing and make you feel welcome.
